xenoViewer

Support

We're here to help. For any questions, bugs, or feedback, reach out directly.

Email support
jacobwclaessens@gmail.com
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Common Questions

What does "Run Arxiv Job" do?
It sends the current arXiv URL to our backend, which renders the paper in an enhanced reading experience unavailable on arXiv itself. The result opens in a full-screen web view inside the app.
Can I save my own papers?
Yes. Tap "Add Item," enter a title and any arXiv URL, and it will be saved to your local library. Tap any entry to set it as the active URL, then run the job.
How do I delete a saved paper?
Long-press any entry in the list to bring up the context menu, then tap Delete.
Where is my data stored?
All saved entries are stored locally on your device. Nothing is uploaded to a server. Deleting the app removes all saved data.
The job failed or returned an error — what should I do?
Check that you have an active internet connection and that the URL is a valid arXiv link (e.g. starting with https://arxiv.org). If the problem persists, email us and include the URL you tried.
Which platforms are supported?
xenoViewer runs on iPhone, iPad, and Mac (macOS 13+).

What to Expect

We aim to respond to all support emails within 1–2 business days. When reporting a bug, please include your device model, OS version, and the arXiv URL involved — it helps us reproduce the issue quickly.